2026·09·03
Why Was This Call Charged That Much?
Trace a telecoms call charge in SAFE CRM to tariff and allowance evidence, distinguish recorded from inferred data, and progress disputes or credit requests.
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Feature Spotlight
Product walkthroughs, feature explainers and integration guides for the SAFE Billing Platform.
2026·08·26
Contract Radar: Planning Telecoms Renewals and PSTN Migration
Use SAFE CRM contract dates and renewal coverage to organise reseller account reviews, alongside the service checks needed for the January 2027 PSTN switch-off.
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2026·07·29
Auto Top-Up for Pre-Pay Customers Moves Into SAFE CRM
Review pre-pay auto top-ups in SAFE CRM, with reports for recent activity, trigger levels and payment issues alongside the telecoms customer and billing record.
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2026·07·23
SAFE CRM: Sales and Billing for Telecoms Resellers
SAFE CRM connects sales, quotes, renewals and credit control with telecoms billing records, helping resellers manage the handover from agreement to activation.
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2026·07·12
AI Assistants Feature | Connect Claude and ChatGPT to SAFE
How SAFE's MCP server lets Claude or ChatGPT answer billing questions from live data and carry out approved actions, and the permissions and audit controls around it.
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2026·05·25
Protecting Customer Personal Data | GDPR-Ready Security in SAFE
How SAFE supports UK GDPR Article 32 and PECR for telecoms resellers: two-factor authentication, minimal and password-protected bills, role-based access and audit logs.
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2026·03·16
Using KPIs and Reports to Grow Your Reseller Business
Which SAFE KPIs and reports answer the questions resellers ask of their billing data: customer growth and losses, revenue, collections, margin and dormant numbers.
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2026·03·09
Managing Telecom Customer Accounts and Number Ranges
Managing customer accounts and telephone numbers in SAFE: finding records, number assignments and DDI ranges, and the housekeeping that keeps calls allocated and rated.
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2026·02·24
Xero Integration and MTD for Sole Trader Customers
How MTD for Income Tax affects resellers' sole-trader customers, what SAFE's Xero integration does for the reseller's own books, and what it does not cover.
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2026·02·23
Connecting Your Billing Platform to Xero Accounting
How SAFE's Xero integration transfers customers, invoices and payments into your Xero organisation, how to set it up without duplicates, and what to check each cycle.
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2026·02·09
The Billing Run: A Step-by-Step Guide for Resellers
Each step of a billing run in SAFE, from CDR supply and pre-billing checks to invoice production, email delivery and payment runs, with what to check at each stage.
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2026·01·12
Setting Up Call Tariffs and Pricing for UK Resellers
How SAFE chooses the tariff for each call, when to use per-class markups instead of full tariffs, and how fixed fees, discount plans and price increases fit in.
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2025·12·10
Automated Credit Control and Late-Payment Charges
How SAFE Credit Control helps telecoms resellers follow up overdue invoices, manage payment promises and disputes, and assess late-payment charges in context.
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2025·09·20
Billing for SIP Trunks and Hosted PBX: IP Service Pricing
How SAFE bills SIP trunks per channel, hosted PBX per seat, DDI ranges and bundled minutes on one invoice, from a single-seat customer to thousands of accounts.
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2025·02·10
Ofcom Pounds-and-Pence Rules: What Resellers Must Change
Ofcom's pounds-and-pence rules for in-contract price rises: which customers they cover, what sales materials and contracts must state, and where SAFE helps.
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2025·01·09
Daily Disaster Recovery Files for Telecom Resellers
How SAFE's Disaster Recovery Files work: encrypted exports of your billing data and invoices, how long each is kept, and how to hold a copy off the platform.
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2024·06·03
API Access Feature | Connect Your Business Systems
What SAFE's REST API covers, how resellers use it to keep CRM, provisioning and accounting systems in step with billing, and what each package includes.
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