Recurring Billing

Recurring Billing for UK Telecom Resellers

Rentals, subscriptions and other regular charges billed on their own intervals, with pro-rating for mid-period changes.

What recurring billing covers

Recurring billing covers any charge raised on a regular interval rather than once. For a telecoms reseller that typically means line rentals, hosted seats, broadband, equipment, support and licences, billed alongside one-off charges and rated calls.

In SAFE, each recurring charge sits on a feature with its own interval and an advance or arrears setting. When a feature starts, stops or changes partway through a period, the charge is pro-rated and the invoice shows the dates covered.

Contract dates are held on the same records, and price increases can be scheduled in advance. The accuracy of the result still depends on the feature records being kept up to date when services change.

Charges Billed on Their Own Schedule

Recurring charges are raised by the billing run from the features on each account, so the same charge does not need entering each month:

  • ✓Line rentals and features
  • ✓Hosted seats and service subscriptions
  • ✓Equipment rentals
  • ✓Support plans
  • ✓Software licences, with a feature count for multiple units
Recurring billing management in SAFE

Recurring Billing Features

Charge Intervals

Monthly, quarterly, annual and other intervals, set per feature and billed in advance or in arrears.

Pro-Rating

Partial-period charges calculated when features start, stop or change, with the dates shown on the invoice.

Bundled Allowances

Discount plans that include call allowances or volume discounts alongside a fixed monthly charge.

Contract Dates

Minimum Term Date, Renewal Date and Contract End Date held on the service and feature records.

Feature Counts

One feature for multiple units, such as eight user licences or fifty SIMs, with charges scaled by the count.

Promotional Pricing

Feature discount schemes for introductory or loyalty pricing on a recurring charge.

Changes Across Many Accounts

Price Increases

Apply percentage increases to call tariffs, fixed fee tariffs and standard features, immediately or from an effective date.

Scheduled Changes

A scheduled increase can be reversed until its effective date, giving time to check it before it reaches an invoice.

Bulk Feature Changes

Add features to many services or customers in one action, using saved templates for common product sets.

Bulk Updates From Files

Update records from CSV files, with columns recognised by their headers and names matched to existing records.

Payment CollectionCharges Documentation

Recurring Billing Questions

Which charges can SAFE bill on a recurring basis?
Any charge raised on a regular interval: line rentals, hosted PBX seats, broadband, equipment rental, support plans and software licences. Each sits on a feature with its own recurring charge interval, and appears on the same invoice as one-off charges and rated calls.
How does pro-rating work when a service changes mid-period?
When a feature starts, stops or changes partway through a charging period, SAFE calculates the charge for the part of the period it applied to. The invoice line shows the dates covered, so the customer can see why the amount differs from a full period.
Can different charges run on different intervals?
Yes. Each feature has its own recurring charge interval, such as monthly, quarterly or annually, and is billed in advance or in arrears. Customers can also be billed on different cycles across the same platform.
Where are contract dates held?
Services and features carry Minimum Term Date, Renewal Date and Contract End Date fields. SAFE CRM, in early access, reads these dates for its Renewals Radar, so the contract information used for billing also drives renewal work.
How are annual price increases applied?
Percentage increases can be applied to call tariffs, fixed fee tariffs and standard features, including CPI- or RPI-based uplifts where your contracts allow them. An increase with an effective date is scheduled and can be reversed until that date. For new contracts with residential and small business customers, see our pounds-and-pence guide.
Next step

Review Your Recurring Charges

Bring a few representative accounts with rentals, bundles and mid-period changes, and we can show how SAFE bills and pro-rates them.

Book a Demo