Integrations

Billing Integrations for UK Telecoms Resellers

Connect SAFE with your existing business systems and payment providers.

How SAFE fits with the rest of your stack

Where customer records, invoices and payments exist in more than one system, keeping them consistent by hand takes time and introduces errors. SAFE connects to payment providers, accounting software and other systems so that data passes between them directly.

Which integrations are available depends on the package: payment collection from Standard, read-only API access on Standard, read and write access with webhooks on Premium and Enterprise, and Xero on Enterprise or as a Premium add-on.

The main integrations are Direct Debit through GoCardless, card payments through Stripe, Xero for accounting, AI assistants through MCP, and a REST API for CRM, provisioning and other tools. Other integrations can be built on request.

Available Integrations

GoCardless

GoCardless

Automated UK Direct Debit collection through GoCardless. Best for predictable recurring charges, with high first-time collection rates and lower processing fees than card payments.

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Stripe

Stripe

Credit and debit card payments through Stripe. Card details are tokenised by Stripe so they never touch your systems, keeping your business out of PCI-DSS scope for the actual card data.

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AI Assistants

Connect Claude or ChatGPT to SAFE through the platform's built-in MCP server and ask billing questions in plain English. Per-user permissions, granular consent, and a full audit trail. Available now.

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API Access

REST API for connecting SAFE to your CRM, accounting software, provisioning system, or any custom tool. Token authentication, JSON payloads, and worked examples in the documentation.

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Integration Categories

01 / Payments

Payment Providers

GoCardless for Direct Debit and Stripe for cards, with reconciliation, retries, and failure handling built in. Both are live integrations included with the platform, not add-ons.

02 / Accounting

Accounting Software

Sync invoices and payments to your accounting tool through the REST API. Xero is the package customers connect most often, walked through in the Xero Feature Spotlight.

03 / Carriers and CRM

Carriers and Business Systems

CDR ingest from UK carriers by SFTP, API, or email, plus REST endpoints for CRM, provisioning, and helpdesk tools. New carrier parsers are added on request.

What to expect when you integrate

Most integration projects follow the same three steps. The dates are typical, not promises, but they should help you plan the work in your end.

Step 1

Scope and field mapping

A short call to agree which data moves between which systems, in which direction, and how often. We share the relevant API references and any worked examples that already exist for your target tool.

Step 2

Sandbox build and test

Your developers issue a sandbox token and build against the sandbox environment. We are on hand for design questions while they test the integration's behaviour before going live.

Step 3

Go live with monitoring

We switch the production token on, watch the first billing run together, and leave webhook events flowing so your operations team sees payments and failures in real time, rather than chasing them after the fact.

Why integrate at all

Eliminate double entry

Enter data once and let it flow automatically between your systems. No copy-pasting, no mismatches between what billing thinks the customer has and what your CRM thinks.

Automate workflows

Trigger a provisioning job from a new customer record, or post invoices to your accounting tool the moment they are raised. End-to-end automation across systems without manual hand-offs.

One picture of the business

When billing, accounting, and CRM share the same data, your reporting tells one story. That matters for monthly board reviews and even more during a due diligence process.

Need help with integration?

Our team can help with setup, configuration, and custom integration development.

  • ✓Integration consultation and field mapping
  • ✓Setup assistance for GoCardless, Stripe, and Xero
  • ✓Custom integration development for unique requirements
Contact Integration Support

Integration Questions and Key Terms

Common questions about how SAFE connects to other systems, plus short definitions for the acronyms that come up most often in integration work.

How does SAFE integrate with payment providers?
SAFE talks to GoCardless for Direct Debit collection and Stripe for card payments. Customers set up their preferred method through your branded portal, and the platform handles collection, reconciliation, and failure handling without manual chase work.
Can I connect SAFE to my CRM or accounting software?
Yes. The REST API exposes customers, services, invoices, and payments, so you can connect CRM and accounting systems. Xero has a dedicated integration, included on Enterprise and an add-on on Premium, and the Feature Spotlight on Xero covers how it is set up. We can also help build a custom integration where one does not already exist.
Is the API hard to work with?
It is a standard JSON REST API with token authentication. If your team has built against Stripe or any modern SaaS API, SAFE will feel familiar. The full reference and worked examples live in the API documentation.
What about carrier integrations?
SAFE pulls CDRs from UK carriers by SFTP, API, or email. New carrier formats are added when a customer needs one, so you can stay with the wholesalers and carriers you already use rather than switch to suit the platform.
Can I get a sandbox API key?
Yes. You can issue your own sandbox tokens whenever you need them, so your developers can build and test an integration before anything reaches a live invoice. The endpoints and conventions are documented in the API reference.
Does the API support webhooks for payment events?
Yes, on Premium and Enterprise. Webhooks fire for the events you configure, for example when an invoice is raised, a payment clears or a Direct Debit fails, so your CRM or dashboard can update without polling. Requests can be signed with an HMAC SHA-256 signature using a secret you set.
How long does a typical integration take?
A GoCardless or Stripe switch-on is usually live within a working day once the merchant account is verified. A CRM or accounting sync is a development task, and the time it takes depends on the systems involved and how their fields map to SAFE's. Carrier format work is quoted per format on request.
What does REST mean?
REST (representational state transfer) is the dominant style for web APIs, using HTTP verbs (GET, POST, PUT, DELETE) and JSON payloads. SAFE's REST API follows the conventions your team will already know from working with Stripe, GoCardless, or Xero.
What does PCI-DSS mean?
PCI-DSS (Payment Card Industry Data Security Standard) is the rule set that protects cardholder data, maintained by the PCI Security Standards Council. Because Stripe tokenises card details on its own infrastructure, raw card numbers never touch your business or SAFE, which keeps your PCI-DSS scope at the lowest tier.
Next step

Plan Your Integrations

Tell us which payment providers and business systems you use, and we can review how SAFE would connect to each.

Book a Demo